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Full Video Now Posted of Forum on Experiential Training and Mentoring

by Tricia Jones, Forrest (Woody) Mosten

May 2021


May 14 - Forum on Experiential Training and Mentoring
Hosts: Tricia Jones & Forrest (Woody) Mosten

What are the optimal online learning processes for mediation and other ADR processes? How do we best optimize experiential learning in online training for mediation, conflict coaching, and other ADR processes? How do we continue and build learning across professional careers with apprenticeship/internship, mentorship, and reflective practice

Forum Introduction

The future is rich with opportunities to create online learning to deepen our skills and insights after initial online or in-person training in mediation, conflict coaching and related conflict interventions. This Forum focuses on the growth and development of great practice throughout your career as a conflict manager. How can we keep the learning trajectory strong and build the field in the process?

Experts will share current best practices in these learning processes – apprenticeship, mentorship, and eflective practice – in a variety of conflict contexts. Collectively we will discuss the challenges and benefits of having these learning processes online and hybrid. Collaboratively, participants will vision what optimal online learning processes can be and how we can create standards of practice to support them.


Forum Video:


Forum Chat

Task Force Introduction Slides as PDF

May 14 Forum Power Point Panel Presentations as PDF

Resources and Interim Report from Mentoring & Consultation Committee

Mentoring and Case Consultation Presentation Slides

Mosten Materials

  • Mosten, Lawyer as Peacemaker: Ethical and Innovative Practice Roles, 43 (3) Family Law Quarterly 489 (2009)
  • Mosten, Institutionalization of Mediation, 42 Family Court Review 292 (2004).
  • Mosten, Using Mediation Stories to Improve the Teaching of Conflict Resolution, 34 Cardozo Law Review 2455 (2013).
  • Mosten, The Future of Mediation: 20 Predictions for 2030, Mediate.com (2015)

Forum Overview

Hosts: Tricia Jones and Woody Mosten

Presenters and Panelists: Daniel Kos, Doug Frenkl, Merri Hanson, Tricia Jones, Michael Lang, Patricia Draves, Susan Terry, Howard Herman, and Norval “John” Settle

Welcome to the Forum and Forum Series - Woody Mosten, Jim Melamed and Tricia Jones

Our Experiences with Experiential Training/Continuing Education – Survey Results - Tricia Jones

Sharing Best Practice Models of Experiential Training, Apprenticeship/Mentoriship, and Reflective Practice in specific areas of the field:

  • Community Mediation (Dan Kos)
  • Legal Education (Doug Frenkl)
  • Federal ADR/Mediation and Conflict Coaching (Merri Hanson)
  • Opening Comments to Reflective Practice and Mentorship Section (Michael Lang)
  • Reflective Practice of Mediators in San Francisco Homelessness Project (Patricia Draves)
  • Mentorship of Family Mediators And Parent Coordinators (Susan Terry)
  • Mentoring in US District Court (Howard Herman)
  • Mentoring in VA Supreme Court Program for Mediator Certification (Norval “John” Settle)

Panel Discussion: Online Learning as a Tool for Transforming Experiential Learning, Mentorship and Reflective Practice (Woody Mosten)

  • What does online learning allow in terms of learning and how can we optimize it?
  • What specific learning needs in your area of practice are particularly enhanced by online opportunities

Break-Out Groups - What is your VISION for optimal online learning processes?

Bringing it Together – Summary of Visioning and Next Step

Tricia Jones

Tricia S. Jones is a Full Professor at Temple University (Philadelphia, PA), past President of the Temple University Faculty Senate, and recently served as Vice-President and Member of the Board of Directors of the Association of Conflict Management, the nation’s largest professional association for dispute resolution and conflict management specialists. Her research and teaching focuses on communication, conflict and change processes.

Her scholarship has received more than $3,500,000.00 in external funding from federal and state agencies and private foundations. She has authored 8 books and over 75 articles and book chapters and has given more than 250 presentations at national and international conferences. Her books on conflict and conflict resolution education include: Intercultural Communication: A Peacebuilding Perspective (Waveland Press, 2015);  Conflict Coaching: Conflict Management Strategies and Skills for the Individual (Sage, 2008), New Directions on Mediation (Sage, 1994), Does It Work? The Case for Conflict Resolution Education in our Nations Schools (CRENet, 2000), Kids Working It Out: Stories and Strategies for Making Peace in Our Schools (Jossey-Bass, 2003), Interpersonal Communication through the Life Span (Allyn & Bacon, 2008) and. She is currently working on The Heart of Conflict: Emotion Theory and Impact in Conflict Processes  (Sage, 2017 in process) and  development of a book and series on Media and Social Conflict (Rowman Littlefield).

Dr. Jones is currently heading the research on Conflict Coaching Efficacy in New York State Community Dispute Resolution Centers (CDRCs), a statewide project infusing conflict coaching into the 62-county CDRC network overseen by NYUCS. In 2011-2013 she worked with Israeli and Palestinian mediators in mixed cities disputes and her model of intervention has been adopted as a national focus to increase peacebuilding efforts in those areas.

Dr. Jones is the Project Director of the Conflict Resolution Education in Teacher Education (CRETE) project funded for a total of $2,200,000 million dollars by the U.S. Department of Education’s FIPSE program (Fund for the Improvement of Postsecondary Education.

Dr. Jones served as a member of the Peace Education Reference Group for the Global Partnership for the Prevention of Armed Conflict (GPPAC) and co-chaired the Peace Education and Conflict Resolution Education work group of the United Nations conference at the UN Headquarters in New York attended by over 1,000 government and NGO representatives from more than 60 countries. Dr. Jones was a member of the facilitation team for International Summits on Conflict Resolution Education that were hosted by national and international partners including the Organization of American States and the United Nations Development Program.

Her conflict consulting work has focused on training and intervention programs for government agencies, higher education, health care and state offices of dispute resolution. In 2009-2011, she designed the Department of Veterans Affairs’ conflict coaching program as a component of the VA ADR Office of Resolution Management. She has trained conflict coaches for federal agencies including Department of Defense, Department of State, Environmental Protection Agency, Federal Emergency Management Association, National Institutes of Health, Department of Justice, United States Air Force, Federal Deposit Insurance Corporation, Federal Bureau of Printing and Engraving, National Mediation Board, and others. Her recent consulting work focuses on delivering ADR and Conflict Management training throughout the Department of Veterans Affairs and conducting online conflict management webinars for Department of Defense Educational Administration’s Conflict Education and Dispute Resolution program and the Federal Aviation Administration. She also consults for corporate and non-profit organizations such as the Organization of American States, the Global Partnership for the Prevention of Armed Conflict, The United Nations, Pfizer, and Georgia State University system, Sierra Club, the American Occupational Therapy Association, and American Baptist Churches – USA.


Forrest (Woody) Mosten

Forrest (Woody) Mosten has been in private practice as a mediator since 1979 and currently is practicing mediation and collaborative law 100% online serving clients throughout the world. Woody is a founding partner of the Mosten-Guthrie Online Training Academy for Mediators and Collaborative Professionals. He is Adjunct Professor at UCLA School of Law where he teaches Mediation, Family Law Practice, and Lawyer as Peacemaker. He and has been in private practice as a mediator since 1979.

Woody is the author of six books and numerous articles on mediation, collaborative law, legal access, and building a peacemaking career. Woody served as convener for the 1999 international symposium, Training Mediators for the 21st Century. He has been Guest Editor for the Family Court Review’s special issues 4 times, most recently for the July 2015 issue on Peacemaking for Divorcing Families.

Woody trains mediators, collaborative professionals, and lawyers in conflict resolution courses ranging from basic to master classes and trainings for mediation trainers and presents keynotes at conferences throughout the world.  In 2019, Woody received the Lifetime Achievement Award from the Academy of Professional Family Mediators and, in 2020, the Southern California Mediation Association established the Forrest Mosten Star Award for Excellence and Innovation in Mediation. Woody can be reached at www.MostenMediation.com.

The views expressed by authors are their own and do not necessarily reflect the views of Resourceful Internet Solutions, Inc., OnlineArbitrators.com or of reviewing editors.